Shipping policy
Vitrelic makes products to order and ships to many countries worldwide. Available products, delivery methods, and shipping costs depend on the item and destination. If we cannot ship an item to your address, the available options will be shown at checkout or we will contact you.
Order processing
Most orders are prepared for shipment within 2–5 business days. Processing begins on the next business day after you place your order. During busy periods, holidays, or unexpected production delays, preparation may take longer.
If your order includes multiple products, they may be produced at different facilities and arrive in separate packages.
Estimated delivery
Delivery time starts after an order has been prepared for shipment. Current estimates vary by shipping method, product, and destination. As a general guide:
- United States: Standard shipping is typically estimated at 3–4 business days after fulfillment.
- International destinations: Standard shipping is typically estimated at 5–20 business days after fulfillment.
These are estimates, not guaranteed delivery dates. Customs processing, weather, carrier disruptions, local holidays, and other events outside our control can cause delays. The estimate and shipping options shown at checkout or in your tracking information are the best guide for your order.
Shipping costs, customs, and taxes
Shipping costs are calculated or displayed at checkout based on the products, order size, destination, and available shipping methods.
International orders may be subject to customs duties, import taxes, or other fees charged by the destination country. Unless checkout specifically states that these charges are included, the customer is responsible for any applicable import charges. Customs processing may also extend delivery time.
Tracking
When tracking is available, we will email you tracking details after your order ships. Tracking updates may take some time to appear after the carrier receives the package.
Address and delivery issues
Please check your shipping address carefully before submitting your order. If you need to correct it, contact us as soon as possible here. We can request an address change only while the order is still being prepared; changes cannot be guaranteed once it has shipped.
If a package is returned because of an incorrect or incomplete address, failure to collect it, or unpaid customs charges, we will contact you about the available options. Additional shipping costs may apply to resend it.
Destinations and product restrictions
Although we aim to serve customers worldwide, shipping availability can vary by product and may change because of carrier, supplier, or legal restrictions. Some products may not be available for delivery to every country. If a destination or product is unavailable, it will not be offered at checkout or we will contact you if an order cannot be fulfilled.
Late or missing orders
If your package has not arrived by the latest estimated delivery date shown in your tracking information, contact us with your order number. We will review the shipment and work with our fulfillment and shipping partners to resolve the issue.
Nothing in this policy limits any rights you may have under applicable consumer-protection laws.